User Privacy Policy

At Sura Paaram Beverages App ("we," "our," or "us"), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and related services (collectively, the “Platform”).

By accessing or using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide better services and improve your experience, including:

• Personal Information: Name, email address, phone number, shipping and billing address, and payment details you provide when creating an account or placing an order.

• Usage Data: Information on how you use the Platform, including pages visited, clicks, and browsing patterns.

• Device Information: Device type, operating system, IP address, browser type, and other technical data.

• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to personalize and improve your experience.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders, including payments and deliveries.

• Communicate with you regarding your account, orders, updates, and promotions.

• Personalize your experience and improve our services and Platform performance.

• Prevent fraudulent activities and ensure security.

• Comply with legal obligations and resolve disputes.

3. Information Sharing and Disclosure

• We do not sell or rent your personal information to third parties.

• We share your information only with trusted third parties involved in providing our services, such as payment processors, delivery partners, and customer support providers, strictly for operational purposes.

• We may disclose information if required by law or to protect our rights.

4. Data Security

• We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

• Access to your personal data is limited to authorized personnel only.

5. Data Retention

• We retain your personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

• When no longer needed, your data is securely deleted or anonymized.

6. Your Rights

Depending on your jurisdiction, you may have rights such as:

• Accessing the personal data we hold about you.

• Requesting correction or deletion of inaccurate or outdated data.

• Objecting to or restricting certain types of data processing.

• Withdrawing consent where applicable.

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking

• Our Platform uses cookies and similar technologies to enhance your browsing experience.

• You can manage cookie preferences via your browser settings.

8. Children’s Privacy

• Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via the Platform or email.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Phone: 96039 56959